This PRIVACY NOTICE FOR CALIFORNIA RESIDENTS supplements the information contained in the Privacy Policy of Candid Care Co. and its affiliates and is provided on behalf of Candid Care Co.; Sadi N. Kermani, DDS, a Dental Corporation, and their affiliates (collectively, “we,” “us,” or “our”) and applies solely to visitors, users, and others who reside in the State of California (“consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this notice. This notice applies to individuals who provide personal information directly to Candid Care Co., including individuals who receive services from Candid Care Co., but not as patients of CandidPro providers. With respect to individuals receiving services from CandidPro providers, Candid Care Co., is a service provider, and use of personal information is limited to that which is necessary to provide services requested by the CandidPro provider and subject to the contracts between the CandidPro provider and Candid Care Co.
We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer (“personal information”). We have collected the following categories of personal information from consumers within the last twelve (12) months:
A. Identifiers
Examples: name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, or other similar identifiers.
We collect this information.
B. Categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) Examples: a name, signature, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, credit card number, debit card number, or any other financial information, medical information, or health insurance information.
We collect this information.
C. Protected classification characteristics under California or federal law
Examples: age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information)
We collect this information.
D. Commercial information
Examples: records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies
We collect this information.
E. Biometric information
Examples: genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, and sleep, health, or exercise data
We collect this information.
F. Internet or other similar network activity
Examples: browsing history, search history, information on a consumer's interaction with a website, application, or advertisement
We collect this information.
G. Geolocation data
Examples: physical location or movements
We do not collect this information.
H. Sensory data
Audio, electronic, visual, thermal, olfactory or similar information
We collect this information.
I. Professional or employment-related information
Current or past job history or performance evaluations
We collect this information.
J. Non-public education information
Education records directly related to a student by an educational institution such as grades, transcripts, etc.
We do not collect this information.
K. Inferences drawn from other personal information
Profile reflecting a person’s preferences, characteristics, psychological trends, behavior, attitudes and aptitudes
We collect this information.
We may use or disclose the personal information we collect for one or more of the following business purposes:
To provide you with information, products or services that you request from us.
To respond to you or statements made by you or on your behalf.
To provide you with reminders, email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
To request your participation in marketing, research, sweepstakes or other activities.
To compare your demographic and consumer characteristics to other individuals in commercial databases to attempt to select other individuals with similar characteristics or to exclude individuals with similar characteristics.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, or between you and an affiliate of ours, including for billing and collections.
If permitted by applicable law, we may disclose personal information to a consumer or business agency with respect to a complaint made by you.
To improve our website or applications and present their contents to you.
For testing, research, analysis and product development.
As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
To Service Providers who provide services or products to us to the extent necessary for us to provide services to you and for the other purposes listed in this disclosure.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us is among the assets transferred.
To evaluate or conduct a financing transaction.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
We may disclose your personal information to a third party for a business purpose. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of personal information for a business purpose:
With reference to the section above, we have disclosed categories A, B, C, D, E, F, I and K.
We disclose your personal information for a business purpose to the following categories of third parties:
Our affiliates, including orthodontists who have contracted with us to support their teleorthodontic activity.
Service providers whom we have engaged to assist us in providing services to you and to our affiliated orthodontists.
Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.
Sale of Personal Information: Candid currently does not, and does not intend to, sell information that identifies you such as your name, photograph, email address, phone number, or postal address. However, we work with third parties that provide marketing and advertising services to us, including interest-based advertising services, and these third parties may place tags, pixels, cookies, beacons, and other similar tracking mechanisms on our Website and App and collect your online identifiers. Because of the CCPA’s broad definitions of “sale” and “personal information,” making certain online identifiers available to these companies so that they can provide marketing and advertising services to Candid may be considered a “sale” as defined by the CCPA, even if Candid receives no financial compensation in connection with such transaction.
If you wish to opt out of such ‘sale’ of personal information, you may contact us by sending an email to CCPAoptout@candidco.com, or you may call us at 844-295-6915.
Note also that if we sell all or substantially all of our assets (i.e., if we sell all or substantially all of our operating business to a new owner), your personal information may be sold along with the other assets to the buyer.
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:
You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.
Note that we, in association with our affiliated orthodontists and service providers, provide or support the provision of clinical orthodontic and related services to you. Much of the information collected for that purpose is of a clinical nature and is also protected under the Health Insurance Portability and Accountability Act of 1996 (as amended)(“HIPAA”). Such information must be retained for a variety of reasons and falls within an exception.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
Debug products to identify and repair errors that impair existing intended functionality.
Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
Comply with a legal obligation.
Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Calling us at 844-295-6915.
Visiting our website at www.candidco.com, clicking “Privacy Policy” and then clicking “CCPA policy”.
Sending an email to us at privacy@candidco.com.
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We intend to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or abusive. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
Deny you goods or services.
Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
Provide you a different level or quality of goods or services.
Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email or we will indicate on our website homepage the date of our latest update. You are responsible for periodically checking our website for updates.
If you have any questions or comments about this notice, our Privacy Policy, the ways in which we collect and use your personal information, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Phone: 844-295-6915
Website: www.candidco.com
Email: privacy@candidco.com
Postal Address: Candid Care Co., 500 Westover Drive #18459, Sanford, NC 27330
Attn: Chief Operating Officer
Last Revised: May 16, 2024
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