Smile Concierge delivers new patients to CandidPro providers

We’re proud to announce a complimentary new service for our providers to help connect them with prospective patients. The service, called Smile Concierge, helps patients seeking our state-of-the-art clear aligner therapy connect with a provider in their area. We’ll offer Smile Concierge as a pilot program for select providers to begin, with a full rollout planned for later this year.

New patients are the lifeblood of general dental practices. It’s often cited that a healthy dental practice with one doctor on staff should target 1,600–1,800 active patients. They can also expect to lose around 17% of their patients each year due to patient relocation, insurance changes, deaths, and other reasons. Our new Smile Concierge service will help general dentists attract the new patients they need while also driving revenue beyond semi-annual hygiene visits. 

“Prospective patients often visit our website seeking clear aligner care, and we’re always looking for opportunities to connect them with our providers” says Amanda Bottger, VP of Marketing at CandidPro. “Before Smile Concierge, much of the process was manual. Now, our CandidPro providers can proactively engage with interested patients in their area more efficiently than ever before.”

For patients seeking clear aligner care, Smile Concierge begins on our website with a short “smile quiz.” Visitors answer simple questions about their smile, reasons for pursuing clear aligner therapy, and contact info. After submitting the questionnaire, an AI-powered protocol matches them with a CandidPro provider nearby and shares the provider’s information with them via email. Smile Concierge also sends the patient’s information and pre-written email communications to that provider so they can proactively schedule a consultation appointment if they wish.

“We’ve been looking for a solution like Smile Concierge for years,” says Waise Ebrahimi, DDS of NYC-based Smile Lab Dentistry. “I’m grateful to see CandidPro deliver this kind of thoughtful service that seamlessly connects me to patients seeking care. New patients and new clear aligner cases help us drive profitable growth. To that end, CandidPro is playing an active role in growing our business.”

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Read more on PR Newswire.

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If you have questions about Smile Concierge, please reach out to us at SmileConcierge@candidco.com. You can also explore the FAQs below.

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Smile Concierge FAQs

How many patients should I expect from Smile Concierge?

Right now, Smile Concierge is a pilot program. We expect referrals to be low to start. Referral volume will likely also vary based on geographic location, with practices in or near major metropolitan areas more likely to receive more referrals. 

How does CandidPro determine which practice Smile Concierge refers patients to?

Smile Concierge is an automated system that uses location data and case submission numbers to determine which practice to refer patients to. Practices with high production numbers are prioritized after accounting for patient proximity.

Is Smile Concierge a free service? 

Yes! There is no additional cost for Smile Concierge. It’s just another value CandidPro offers to our providers.

Do I have to opt in to Smile Concierge?

No. If your practice is included on our Doctor Locator, you are automatically eligible for referrals from Smile Concierge.

Can I opt out of Smile Concierge?

Yes. If you’d like, you can email SmileConcierge@candidco.com to opt out.

Can I update the email address Smile Concierge will use to send me referrals?

Of course. Please email SmileConcierge@candidco.com to start the process of making that change.

Who can I contact for questions about Smile Concierge?

Contact your Account Executive or email SmileConcierge@candidco.com for more information.

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